Supervision Essentials
Employee retention and engagement are key to successful companies. The Supervision Essentials program, developed by a faculty team with both academic and managerial experience, is designed for first-level supervisors, managers new to supervising others, and/or individuals likely to move into a supervision role. The program features four courses; each course consists of four half-day modules (for a total of 16 modules). All classes are instructor-led and held virtually, using Zoom video conferencing technology. This program is being held in partnership with Penn State Wilkes-Barre campus. Feel free to take just one course, or earn the Penn State Non-Credit Supervision Essentials certificate 通过完成这四个!
问题? 联络我们的办公室: (电子邮件保护) 或致电724-334-6011.
Scroll down or click on the course titles below for course descriptions:
- MDEV 6010: Developing Individuals and Team
MDEV 6000: Supervisor Roles & 责任
课程内容
Module 1: Meeting Supervisory 责任
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The Transitions to Supervision
- Supervisory Roles and Skills
- 价值观与道德
- Management Approaches and Styles
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Module 2: Communicating Effectively
- Interpersonal Communication
- The Elements of a Message
- Communication Barriers and Problems
- 有效的倾听
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Module 3: Building Work Relationships
- 人际风格
- High Quality Work Relationships
- Strengthening Work Relationships
- Building Trust with Employees
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Module 4: Leading Others
- Characteristics of Effective Leaders
- Leadership Focused Areas
- Providing Excellent Direction
- 授权有效
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物流
日期: Thursdays, October 19–November 9, 2023
时报》: 6–8 p.m., plus two hours of independent work weekly
地点: Virtual instructor-led training via Zoom videoconferencing
成本: 每人745美元
REGISTER NOW FOR MDEV 6000MDEV 6001: Managing Employee Performance
课程内容
Module 1: Setting the Stage for Excellent Performance
- 绩效管理
- What Motivates Employees
- Supervisor as Performance Manager
- Expectations for Excellence
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Module 2: Clarifying Expectations and Observing Performance
- SMART Performance Objectives
- Setting Standards and Measures
- Communicating Expectations
- Observations and Performance Data
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Module 3: Coaching and Providing Feedback
- 主管兼教练
- Providing Effective Feedback
- Developing Coaching Skills
- Planning a Coaching Session
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Module 4: Dealing with Challenging Performance Situations
- Performance Improvement Sessions
- Positive Approach to Discipline
- Planning for Performance Improvement
- High-Quality Performance Evaluations
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物流
日期: Thursdays, April 13–May 4, 2023
时报》: 6:00–8:00 p.m., plus two hours of independent work weekly
地点: Virtual instructor-led training via Zoom videoconferencing
成本: 每人745美元MDEV 6002: Solving Problems and Managing Priorities
课程内容
Module 1: Managing Time and Priorities
- Identifying Priorities
- 保持专注
- Dealing with Time Wasters
- A Goal-Based Approach to Time Management
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Module 2: Solving Problems
- Problems Faced by Supervisors
- The Six-Step Problem-Solving Process
- Tools and Techniques for Solving Problems
- 应用ing Tools to Current Problems
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Module 3: Resolving Conflicts
- Causes and Nature of Interpersonal Conflict
- Conflict Resolution Styles
- Planning Positive Resolutions
- Guidelines for Positive Interactions
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Module 4: Supervising Projects
- 什么是项目?
- Project Stages and Elements
- Tools for Project Planning, Coordination and Monitoring
- Reducing Project-Related Problems
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MDEV 6010: Developing Individuals and Teams
课程内容
Module 1: Interviewing and Selecting Employees
- Behavioral Interviewing
- Planning the Interview and Developing 问题
- Conducting Effective Interviews
- Legal Considerations in Employee Selection
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Module 2: Developing Employee Skills
- The Supervisor’s Role in Skill Development
- Determining Employee Needs for Development
- On-The-Job Training and Coaching
- Tips for Effective Classroom Training
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Module 3: Developing a Team
- Characteristics of Effective Teams
- Developing Teams for Success
- Reducing Barriers to Teamwork
- 虚拟团队
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Module 4: Building a Positive Work Climate
- Employee Interactions, Work Climates and Performance
- Respect in a Diverse Workforce
- Dealing with Difficult Behavior in Others
- Keeping on Top of Stress